Privacy Policy

1. Who We Are

This website is operated by:

NGS Studio Ltd
11 Neville Duke Way
PO20 2AS
Chichester
United Kingdom

Email: tapelabuk@gmail.com

NGS Studio Ltd provides tape digitisation and media restoration services across the United Kingdom.

2. What Personal Data We Collect

We may collect the following information:

  • Full name

  • Email address

  • Telephone number

  • Postal address

  • Order details

  • Payment confirmation details

We do not store card or bank details.

Payments are processed securely via Revolut.

3. How We Use Your Information

Your information is used to:

  • Process and fulfil your order

  • Communicate about your service

  • Arrange shipping and returns

  • Provide digital file delivery

  • Respond to enquiries

We do not sell or share your personal data for marketing purposes.

4. Legal Basis for Processing

We process your data under the following lawful bases:

  • Performance of a contract (to deliver your order)

  • Legal obligation (financial and tax record keeping)

  • Legitimate interest (responding to enquiries)

5. Data Storage & Retention

Customer contact information is stored securely.

Digitised files are retained temporarily and deleted after 30 days unless otherwise agreed.

Financial records are retained in accordance with UK accounting requirements.

6. Sharing of Data

We may share necessary data with:

  • Postal and courier services

  • Payment provider (Revolut)

  • Website hosting provider (Squarespace)

We do not sell or distribute your personal data to third parties.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to certain processing

To exercise these rights, contact:
tapelabuk@gmail.com

8. Cookies

This website uses cookies to ensure proper functionality and improve user experience.

Squarespace may use essential and analytics cookies.

By using this website, you consent to the use of cookies.

9. Data Security

We take reasonable technical and organisational measures to protect personal data from unauthorised access, alteration or disclosure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this website.